Till few years back, customers didn’t have a choice to voice out their satisfaction or dissatisfaction over products they bought. They only had an option of reaching the traditional customer support ways of call or email. But one problem with this mode of resolving issues is that they are one-on-one conversations. It’s very less likely … Continue reading "How CRM and Social Media Evolved into Social CRM"
In today’s business world, having the ability to recognize the client’s character and knowing the right technique to approach them is, to say the least, a true blessing. The digital craze that has been taking over the world has had a tremendous impact on everyday communication. Online office space has limited personal interaction and disabled … Continue reading "How to Collaborate with Different Types of Clients"