Chatbots are trending in the world of customer service, and with good reason. They promise companies better customer involvement, retention, and satisfaction. So what exactly is a chatbot, and how can your company benefit from one? There are several things to keep in mind when implementing a chatbot of your own. Let’s take a look … Continue reading "Pitfalls to Watch Out for When Implementing a Chatbot"
It’s old news that video is a key point in the process of converting more customers, more sales, and more engagement. Video content has taken over, and it takes a lot of creativity to stand out successfully. Despite the popularity of video, there is not yet any risk of potential customers being overwhelmed by video … Continue reading "Top 7 Strategies to Convert More Customers Using Video"