Chatbots are trending in the world of customer service, and with good reason. They promise companies better customer involvement, retention, and satisfaction. So what exactly is a chatbot, and how can your company benefit from one? There are several things to keep in mind when implementing a chatbot of your own. Let’s take a look … Continue reading "Pitfalls to Watch Out for When Implementing a Chatbot"
A couple of years ago it was hard to even imagine a service-related business with no customer service department or a call-center. Well, now it seems like we have to. One topic everybody is talking about is chatbots. However, all we hear is fragmentary information and case-based analysis with rare answers on whether I need … Continue reading "Pros and Cons of Implementing Chatbots to Improve Customer Service"
What Is Artificial Intelligence? Generally, when people think of Artificial Intelligence, a sort of ominous, futuristic image comes to mind. Killer robots that are out to destroy all humans and inextricably, the universe. Only Will Smith can save us! Thanks to the invention of B grade Blockbuster films, this public perception is fairly understandable. However, … Continue reading "The Rise of Artificial Intelligence and What It Means from an SEO Perspective"