Pitfalls to Watch Out for When Implementing a Chatbot

Chatbots are trending in the world of customer service, and with good reason. They promise companies better customer involvement, retention, and satisfaction. So what exactly is a chatbot, and how can your company benefit from one? There are several things to keep in mind when implementing a chatbot of your own. Let’s take a look … Continue reading "Pitfalls to Watch Out for When Implementing a Chatbot"

Pros and Cons of Implementing Chatbots to Improve Customer Service

A couple of years ago it was hard to even imagine a service-related business with no customer service department or a call-center. Well, now it seems like we have to. One topic everybody is talking about is chatbots. However, all we hear is fragmentary information and case-based analysis with rare answers on whether I need … Continue reading "Pros and Cons of Implementing Chatbots to Improve Customer Service"