Technical FAQs

Can I install and run AWR on a client computer and have the data stored on a server? What if I run AWR from two client computers at the same time with this configuration?

You can run Advanced Web Ranking from multiple computers and connect them remotely to the same database using the Server license. It can be purchased separately and it comes with an Enterprise client license.

You can connect to this server with as many computers as you have purchased regardless of what license type the clients have: Standard, Professional or Enterprise.

I have many active websites in my project, and the lines in the Rank Evolution chart intersect, so there is no way I can distinguish the rank evolution of one website. What can I do?

You can use a different color for every websites. This can be done from the [Project]->[Project Settings] dialog. Go to the websites tab, click on an website and click on the Color button to change its color. Once a color is set for an website, that website will appear colored in every report that Advanced Web Ranking generates.

In one of my charts, the rank evolution of a website is not a continuously line. There is an empty space (for about one week). What is wrong?

This is a visual indication that the website was dropped from the search engine for that period of time. If you would rather see a continuous line instead, go to the [Options]->[Preferences] dialog and check the "Show continuous lines in the Rank Evolution Chart" in the Application tab.

Can I insert the Rank Evolution charts in the printable reports?

Yes. Edit your report, via [Edit Reports] -> [YourReportName] and make sure the "Insert chart" option is checked in the Output Options tab.

Can I have my web address and logo image in the HTML reports generated by Advanced Web Ranking?

Yes. All you need to do is create a new Header and Footer template (via the Options -> Header and Footers menu) and then assign this template to your report template by selecting it from the drop down list in the Edit -> Current Rank dialog for example.

Every time I try to update my project it fails to retrieve any page from the search engines. What is wrong?

Your computer is connected to the Internet through a proxy server. You must fill in the fields from the Proxy tab from the [Options]->[Preferences] menu before you update your project.

How can I set for every project a different number of results to be retrieved from search engines?

This can be done from the Project -> Project Settings menu. In the Preferences tab, there is a "Search depth" setting. Just make sure the "Inherit from global preferences" is unchecked and then set a per project search depth here.

Why does Advanced Web Ranking sometimes report a position that is slightly different from the one I see when I do a manual search?

Web position reporting is not an exact science. The results returned by a search engine vary with certain factors like time, geographical position of the IP address, the browser used to do the query, the browser settings, cookies, etc. Thus doing the same search from different computer environments may lead to results that are not identical.

Furthermore, the results retrieved from some search engines may even vary between two consecutive searches, due to the dynamic nature of their updates. Rankings may even change within minutes from the previous search. Therefore, it is normal for Advanced Web Ranking to sometimes report positions that are different from the ones you see during a manual search. Luckily this happens only when the search engines update their data, and this only happens once a month, or even less frequent.

Do I have to launch AWR every day in order to run its scheduled tasks?

No. The application will launch itself in the background on the scheduled time, update your project data, send any emails you have set up or save the report to a folder, and then exit quietly.

What happens if I add "www.mydomain.com" to the website list. Will it also match "mydomain.com"?

A website can have aliases. The most known case is when a website can be referred only with its domain or with the www prefix. Example:

• www.mydomain.com
• mydomain.com

This special case is handled by default in Advanced Web Ranking and you can see this by clicking on the [Website Aliases] button on Project Settings, Website tab. Here is the place where you can add other aliases of your website, like "page1.mydomain.com".

What happens if my computer is not connected to the Internet when it's time for a scheduled task?

The application will be launched and the update will fail. If a report should be sent, the already existing data is used for the report. If your internet connection is later restored, the application will not be automatically launched. You will have to wait until the next scheduled update, or do a manual update from the application.

Is it possible to copy the data gathered so far from Mac to PC and vice versa?

Yes. All you need to do is use the Backup and Restore features of Advanced Web Ranking, under the Project menu. The backup files are created in a folder called "backup" within the data folder. See the Application tab of the Preferences for the location of the data folder.

I found something that is wrong in your product. What can I do?

Please let us know as soon as possible. Tell us the Search Engine, the Keywords and the Website and we'll do our best to fix it as soon as possible.