Advanced Web Ranking - Support

If you have trouble installing, running or using Advanced Web Ranking, there are several options available:

Use the latest release

Advanced Web Ranking is evolving constantly. Problems are fixed, features are implemented. Please download and install the latest Advanced Web Ranking version.

Always stay up to date by subscribing to the Releases RSS Feed.

Search the FAQs

The Frequently Asked Questions may contain your question already answered. We periodically compile there the support inquires that come up the most often.

Visit the Forums

Our support forums are visited daily by our staff and by our users. Often an area of brainstorming and problem-solving, you'll find there countless examples.

Read the User Guide

The User Guide, also included in the downloaded package, is full of information on Advanced Web Ranking functionality. Start with the hands-on tutorials for a quick, results-oriented intro.

Email the Support Team

Please do not hesitate to email us, if you have any questions, issues, suggestions, ideas or simply to tell us how we're doing. We LOVE hearing from you.

Go to the Support Center to submit your request.

We will usually answer your email within 24 hours, but most often within minutes of receiving it, especially if it is something urgent.

Help us help you

When reporting a problem, you can also use the reporting feature available within the application itself. Just go to [Help] -> [Report Error] and describe the problem in the dialog that appears. This feature allows us to receive the current configuration and the log files generated by the application, which will help in tracking down the problem.

Existing Customers

If you purchased Advanced Web Ranking from us and would like to review your order information, click here. If you have questions about ordering, payment, or shipping procedures, please visit our Customer Care Center.