Purchasing FAQs

How much does Advanced Web Ranking cost?

Current pricing information is always available online. Discounts are available if you purchase more than one license or if you purchase Advanced Web Ranking together with Advanced Link Manager.

What is the process for ordering Advanced Web Ranking?

Ordering Advanced Web Ranking is very simple. Just place your order on the secure online purchase form.

Once your payment goes through, a confirmation is sent via email with your payment details and the license key that you need to register the software.

Will my order be secure?

Yes! In order to protect our customers, the order forms on our web site are run on a secure server, utilizing encryption technology to safeguard all credit card transactions from unauthorized viewing. Your personal information is kept secure and will not be transferred to other parties.

Which payment methods are accepted, and what are your payment terms?

The following payment methods are accepted:

• Credit card (MasterCard, Visa, American Express or Eurocard) via secure online order form/phone/fax
• Paypal
• Mailed cheque
• Direct bank transfer

The fastest method is to use a credit card or Paypal. All the other methods may delay your order until the payment is actually received.

Can I send through a purchase order?

All orders are placed via our secure online purchase form.

To submit a PO please select the Purchase Order option in the Payment options drop down.

You will receive an email with the fax number where you can send your PO with your company header. Please make sure you have the following information available:

• The registered name of the licensee company
• The registered address of the licensee company
• The name of the billing contact
• The email address of the billing contact
• The product you wish to purchase
• The product edition you are purchasing: Standard / Professional
• The license type you are purchasing: Full license / Upgrade / Maintenance Plan

Once that is done, an invoice (referencing the PO #) and licensing agreement will be sent via email. If no credit card details are supplied with the PO, the invoice can be paid within 30 days by mailed cheque, faxed/phoned credit card or direct bank transfer.

Are there any discounts if I purchase multiple software licenses or if Advanced Web Ranking and Advanced Link Manager are purchased together?

Yes! We have a bundle that includes both Advanced Web Ranking and Advanced Link Manager together in a single package. You get a 50% discount for Advanced Link Manager if you purchase this bundle.

We also offer volume discounts for all orders consisting of more than 1 license, upgrade or maintenance renewal. The discounting is strictly limited to orders for multiple licenses placed in a single transaction. The discount rates are:

• 2-4 licenses = 5% discount off the total price
• 5-9 licenses = 10% discount off the total price
• 10-49 licenses = 15% discount off the total price
• 50-99 licenses = 20% discount off the total price
• 100 or more licenses = 30% discount off the total price

How is the software distributed? Will I receive a CD-ROM or shrink-wrapped product?

Caphyon has adopted the Electronic Software Distribution (ESD) model. Consequently, our software is available via HTTP download and also, you can request a backup CD.

If you wish to have a backup copy of our software on a CD, please check the "Backup CD" option when you purchase our products.

As all commercial licenses include 12 months of software maintenance (support and updates), the ESD model is the best way to stay up to date with the numerous software releases made available to you. At your discretion, maintenance can also be renewed.

You can download the complete software package for Advanced Web Ranking from our download page:

Download Advanced Web Ranking

After an order has been placed, how and when can the license key be accessed?

Once the payment is received, a confirmation email will be sent. Instructions on accessing the license key are provided in this confirmation email.

If you purchase by credit card, the confirmation email is usually sent within one hour, but sometimes it may take up to 48 hours if your order requires manual processing. In any case, if you experience a delay longer than 48 hours, please contact us with your purchase details and we'll investigate.

Can I get a refund or perhaps have an acceptance period in case I am not happy with the product?

Refunds and acceptance periods are actually not needed. We provide a fully functional version of Advanced Web Ranking for you to evaluate. Evaluations are for at least 30 days, allowing you to see and use the software before you proceed with a purchase.

What you'll be using during your evaluation is what you'll be getting when you buy. In fact activating the commercial license involves simply updating the license key. We can also provide you with an evaluation extension if you need more time to become confident in your decision to move ahead with a purchase (just contact us). So please, take advantage of our liberal evaluation policy and be sure that our software is right for you and your team before proceeding with a purchase.

Are there any applicable taxes?

As European companies, Caphyon and its reseller partner are exempt from withholding taxes in the USA. For compliance reasons, a W8-BEN form can be sent out to any US company by simply contacting us and requesting a copy.

Orders for the European Union customers are subject to VAT (value added tax), which is due if a private customer in the EU purchases an electronically-delivered product from a publisher located outside the EU. Corporate customers who specify a valid VAT ID number in the ordering process do not pay any VAT.

No other taxes are collected by Caphyon.

Are there any money saving packages?

In addition to the basic products, we also created the following money saver packs:

• Advanced Web Ranking Professional Plus
  This is the Advanced Web Ranking Professional Edition, bundled with an additional 2-year Maintenance Plan. You will thus enjoy an extended 3-year Maintenance Plan and receive a significant 20% discount off the Maintenance Plan for the years 2 and 3.
• Advanced Web Ranking Enterprise Plus
  This is the Advanced Web Ranking Enterprise Edition, bundled with an additional 2-year Maintenance Plan. You will thus enjoy an extended 3-year Maintenance Plan and receive a significant 20% discount for the years 2 and 3.
• Advanced Web Ranking Extended Maintenance Plan
  When your current Maintenance Plan expires, you can keep your application up-to-date by choosing the Extended 2-year Maintenance Plan which will give you a significant 10% discount.

Do you have any other SEO company's using AWR? (Any success stories, case studies, etc...)

There are many SEO companies that use our application. You can find testimonials from a small part of them on our website, here:

http://www.advancedwebranking.com/testimonials.html